|
|
|
|
|
|
Billing |
|
Can I pay using my credit card? |
|
|
Yes. |
|
|
Go Back |
|
|
Does ShinyHost offer credit facilities? |
|
|
No, products must be paid for at the time of purchase. Web Hosting Services must be prepaid at the time of purchase and recur monthly thereafter. |
|
|
Go Back |
|
|
Does ShinyHost accept International orders? |
|
|
Yes. |
|
|
Go Back |
|
|
Is there a minimum time contract/commitment? |
|
|
Minimum time is 1 month. |
|
|
Go Back |
|
|
Can I pay annually instead of monthly? |
|
|
No, all Hosting Plans are monthly prepay. |
|
|
Go Back |
|
|
If I cancel my subscription will I be liable for additional charges? |
|
|
ShinyHost does not apply cancellation fees. |
|
|
Go Back |
|
|
If I cancel my subscription will I receive a refund? |
|
|
Charges for terminating accounts are not pro-rated. |
|
|
Go Back |
|
|
How do I cancel my account? |
|
|
Clients purchasing through PayPal may cancel via their PayPal Account. For all other Clients, cancellation must be made via postal service (due to the inherent difficulties in verifying authorship of e-mail) to ShinyHost Sales (a list of all current ShinyHost contact addresses can be found on the 'About' page. All cancellations must be received two weeks in advance prior to the next billing cycle to ensure further charges to your account do not take place. Cancellation fees are not applied. |
|
|
Go Back |
|
|
|
|
Web Hosting |
|
|
What is Web Hosting? |
|
|
Space provided on servers for your web site and email. Existing domain names can be hosted which are used for your web site and email. |
|
|
Go Back |
|
|
What is virtual Web hosting? |
|
|
Virtual Web hosting is an intelligent and cost effective alternative to hosting your own web site internally. A shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock support, all at a small fraction of the cost of doing it yourself. |
|
|
Go Back |
|
|
Do you provide Dial-Up Internet access? |
|
|
No, your selected Internet Service Provider will provide you with access to the Internet. |
|
|
Go Back |
|
|
Are the servers Unix or NT? |
|
|
The servers are Unix based. |
|
|
Go Back |
|
|
Do you host adult, gambling or warez sites? |
|
|
No. |
|
|
Go Back |
|
|
Do you host IRC? |
|
|
IRC servers, IRC bots, and Mush/Moo/Mud servers are strictly forbidden. |
|
|
Go Back |
|
|
What is Bandwidth Usage or Data Transfer? |
|
|
Bandwidth Usage or Data Transfer is the amount of "data" that is transferred across the Internet to or from your account. For example if you have 10 MB of data available on your site and have 100 visitors access all 10 MB (html, graphics, etc.) you would use approximately 1GB (gigabyte i.e. 1000MB) of bandwidth. Data transfer restrictions are imposed by all reputable hosting companies in order to control bandwidth usage and ensure a high service standards. |
|
|
Go Back |
|
|
How do I know how much bandwidth (data transfer) my site has used? |
|
|
This can be monitored via your control panel. The data transfer allowances on ShinyHost's Hosting Plans are among the industry's highest. Should you exceed your data transfer allowance, you will be charged for the extra bandwidth usage at the current applicable rate and will be asked to upgrade your Web Hosting Plan. The upside to exceeding your bandwidth allowance is that this normally demonstrates a busy site. |
|
|
Go Back |
|
|
Will my site shut down once I reach my allotted bandwidth? |
|
|
No, your account will not suffer any loss of service. You will be charged for the extra bandwidth usage at the current applicable rate and will be asked to upgrade your Web Hosting Plan. |
|
|
Go Back |
|
|
Will I Have Telnet Access To My Account? |
|
|
You have access to your account by SSH which is the secure/encrypted version of Telnet offering direct access to your account via the server's shell. |
|
|
Go Back |
|
|
How soon will my account be set up and ready for use? |
|
|
Most Accounts are normally set up and active within 24 hours although this may take longer dependent upon the information available, for example, your domain name registration details. Also, measures are in place to guard against fraud, we will check to see that all information provided is confirmed before activation. Once an account is set up an activation notice will be sent to you via e-mail including a username, password, and IP address. You can begin uploading files to your new web site immediately thereafter. |
|
|
Go Back |
|
|
Can I upgrade my plan later? |
|
|
You can upgrade to a new plan at any time. You will find a complete list of all current Plans and Prices on the ShinyHost "Compare Hosting Plans" page. You may simply cancel your existing Web Hosting Plan via the PayPal website and purchase another of your choice. Once set up, you will receive an Activation Notice specifying your new details. There are no set up fees for upgrading. |
|
|
Go Back |
|
|
Do I have 24/7 access to my account(s)? |
|
|
Yes, All clients have full access to their account at all times. |
|
|
Go Back |
|
|
How Do I Transfer Files To My Site? |
|
|
Files are transferred to the web server using an FTP (File Transfer Protocol) program. Several FTP Programs are available free of charge on the Internet. Microsoft Front Page and other web design software packages include utilities for uploading your site so additional software is unnecessary. |
|
|
Go Back |
|
|
Does ShinyHost offer any databases? |
|
|
Yes, MySQL is installed with an online interface for managing your database. |
|
|
Go Back |
|
|
How do I get my e-mail? |
|
|
If you're familiar with your e-mail client's setup, use the following information to retrieve e-mail from your POP account:
|
|
|
Incoming mail (POP3) server: mail.yourdomain.com |
|
Outgoing mail (SMTP) server: mail.yourdomain.com |
|
|
If you need more information on setting up a particular e-mail client see the Online Support Manual. |
|
|
Go Back |
|
|
Is my site backed up and how often? |
|
|
Yes, routine back-ups are performed on all servers. Back-up restoration is for emergency procedures only. You are strongly advised to back-up all your files to your local drive. ShinyHost is NOT responsible for lost data, time, income or any other resource due to faulty or non-existent back-ups. |
|
|
Go Back |
|
|
Do you offer technical support every day? |
|
|
Yes, we offer 24/7 support through the ShinyHost online Support System, just describe the problem you are experiencing and we will begin the process of resolving the difficulty.
Yes, support is available 24 hours a day, 7 days a week. In the first instance, consult the Manual provided with the Control Panel, this Administration resource provides the facilities and tools to manage your Web Site. For technical problems, use the ShinyHost online Support System giving a detailed description of the problem you are having, along with your username, password and hostnames / domain names and any additional information you think may be helpful to us in finding a solution. We endeavour to resolve all legitimate reported problems within 24 hours of notification. |
|
|
Go Back |
|
|
What do Autoresponders do? Are they included? How many? |
|
|
An autoresponder is similar to an alias, but it will also send an automatic reply back to the sender. You have an unlimited number of Autoresponders at no additional cost. |
|
|
Go Back |
|
|
Do you limit FTP transfer? |
|
|
No, transfers are unlimited and can be performed at any time. |
|
|
Go Back |
|
|
Does ShinyHost host foreign domains? |
|
|
Yes, we host all types of domains, foreign and domestic. |
|
|
Go Back |
|
|
May I promote my web site with bulk mail? |
|
|
Bulk mail or Spamming violates the ShinyHost service agreement. Any user who violates this condition of service will have their account terminated within 24 hours. |
|
|
Go Back |
|
|
|
|
Domains |
|
|
What is a domain name? |
|
|
A domain name is really just an alias for your IP number address. When you sign up to put a Web site on the Internet, you are given an Internet Protocol Number, or address. All the computers on the Internet can retrieve your site by pulling up this IP number. A domain name will allow you to have a World Wide Web address like www.yourcompany.com instead of having only a number such as 209.103.204.100. |
|
|
Go Back |
|
|
What characters may I use in my domain name? |
|
|
Your domain name can be as long as 67 characters. The domain must consist only of letters, numbers and dashes(-). The www is not part of the actual domain name and is just a standard web prefix. |
|
|
Go Back |
|
|
What do I have to do to register my domain name? |
|
|
You are required to have an existing e-mail account. Always make sure that the domain name you want is available before trying to register that name. |
|
|
Go Back |
|
|
Can ShinyHost register a domain name for me? |
|
|
You yourself can register a Domain Name online through one of the Domain Registration companies. We can recommend UKReg (http://www.ukreg.com) as they are a Registration Service Provider (RSP) using Tucows OpenSRS and as such offer low-cost registration with an intuitive control panel. If you are transferring your domain or registering it through another service, you will need the information below to point your domain to your new account: |
|
| Primary nameserver: |
NS1.WILDWORLDWEB.NET |
| Primary nameserver IP: | 64.191.81.88 |
| Secondary nameserver: | NS2.WILDWORLDWEB.NET |
| Secondary nameserver IP: | 64.191.81.89 |
|
|
|
Go Back |
|
|
What if the domain name I want is already taken? |
|
|
Creativity applies here, say you are a company named 'The Red Company' and sell carpets, then you may want to try redcarpet.com. |
|
|
Go Back |
|
|
Who owns the Domain Name I register? |
|
|
You become the owner of the domain name as long as you continue to pay the annual registration fee. |
|
|
Go Back |
|
|
How many domain names may I have? |
|
|
You can have as many as you want. |
|
|
Go Back |
|
|
Can I change my domain name? |
|
|
In order to change your domain name, you need to submit an order for a new domain name. Since it is a new domain name, registration fees still apply. |
|
|
Go Back |
|
|
How long does it take for a new Domain Name to register or move? |
|
|
Registering a domain name can take upwards of 24 hours, depending on the work load at the Registration Body involved. |
|
|
Go Back |
|
|
How long does it take for the world to see a new domain name? |
|
|
Once approved and registered it can take upwards of 2 weeks to update around the globe. So while you may be able to see it with your Web browser, your next door neighbours might not because of the Domain Name Server the system uses. Most Domain Name Servers are programmed to get domain name updates at a pre-determined time. |
|
|
Go Back |
|
|
I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? |
|
|
You can upload your page(s) immediately by pointing your FTP client to the IP address you were asssigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com (or ftp.yourdomain.net, ftp.yourdomain.org, etc.). |
|
|
Go Back |
|
|
How do I redirect one domain to another? |
|
|
If you already have the domain hosted elsewhere you can add this tag to the homepage you want redirected: |
|
|
Script for redirect: |
|
|
meta http-equiv="refresh" content="0;url=http://WWW.DOMAIN_NAME.COM/INDEX.HTM(L)" |
|
|
Go Back |
|
|
What is a NIC handle and how do I read the NIC whois record? |
|
|
Here is a sample NIC record: |
|
| |
Bob's Web Company. (BOBSWEB-DOM) |
|
| |
20 Any Street, Suite 60 |
|
| |
Any City, CA 123456 |
|
| |
US |
|
|
| |
Domain Name: BOBSWEB.COM |
|
|
| |
Administrative Contact: |
|
| |
Anderson, Mike (SB123) dexin@BOBSWEB.COM |
|
| |
123-456-7890 (FAX) 123-456-1234 |
|
| |
Technical Contact, Zone Contact: |
|
| |
Person, Tech (TP456) noc@anynet.net |
|
| |
987-654-3210 (FAX)987-654-0123 |
|
|
| |
Record last updated on 15-Jun-05 |
|
| |
Record created on 15-Jun-01 |
|
| |
Database last updated on 15-Jun-03 16:35:26 EDT |
|
|
| |
Domain servers in listed order: |
|
|
| |
|
DNS Server #1: |
NS1.ANYNET.NET |
|
|
| |
|
|
| |
|
DNS Server #2: |
NS2.ANYNET.NET |
|
|
| |
|
|
|
|
|
The three character strings, BOBSWEB-DOM, SB123, and TP456 are called NIC handles. They are basically key words used by NIC's whois database search software for locating information related to them quickly. |
|
|
NIC's definitions for Administrative Contact and Technical Contact/Zone Contact, are as follows: |
|
|
The administrative contact is the person who can speak on behalf of the organization listed in Section 3. This person should be able to answer non-technical questions about the organization's plans for the name, and procedures for establishing sub-domains, and should be able to represent the organization regarding use of the name. |
|
|
The technical contact is the person who tends to the technical aspects of maintaining the domain's name server, resolver software, and database files. This person keeps the name server running, and interacts with technical people in other domains to solve problems that affect the domain. The Internet Service Provider often performs this role. |
|
|
Back To Top |
|
